In our October Brown Bag, Wolf Paulus speaks to us about designing personalized customer experiences through emotions analytics. Registration is free for all interested through Eventbrite.

Tuesday, October 29 at 12 PM – 1 PM CDT
Register For This Event

Not only what, but how, a virtual assistant speaks will determine its success. We need to create a believable illusion that a bot concerns itself with the user’s situation. We need to turn engineers, designers, and content writers into emotion-aware wordsmiths who deeply care about every word and every pause, what to emphasize, and how to respond empathically. This talk explores and demonstrates possibilities of a more personalized, contextual and likeable customer engagement by using affective computing technologies and emotions analytics.

Wolf Paulus is an internationally experienced technologist and innovator, focusing on embedded and open-source technologies and voice and conversational user interfaces. He helps to accelerate the discovery and adoption of emerging technologies, which include Speech Recognition, Speech Synthesis, and Natural Language Understanding. Before joining Intuit, he was responsible for developing strategies and architecting solutions, to deliver a compelling mobile print experience for HP, and as a Distinguished Engineer at Motorola Mobility, where he worked on the Google Android platform. Wolf is appointed to the advisory committee for the Mobile App Development Certificate at the University of California, Irvine, and occasionally speaks at conferences and user groups on topics ranging from Embedded Technology to Emotional Prosody.

Upcoming Brown Bag Events:

Tue, Nov 5, 12 PM – 1PM CDT
Challenges of Implementing Voice Control for Space Applications