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Chapter 5 - Interaction Design
Menu Types – An Introduction
Multi-Item Menus
Two-Item Menus and Yes-No Prompts
Open Ended Prompts
Playback of Information
Navigation
Different Kinds of Prompts
Error Recovery
Confirmation Strategies
Collecting Sensitive Information
Collection of Specific Contexts
FAQ
Lists
Commands
DTMF Keys – Common Usage
Personalization