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voice_spelling [2018/08/21 11:31] 127.0.0.1 external edit |
voice_spelling [2019/08/08 13:28] (current) lisa.illgen_concentrix.com Added Anchor Links |
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| Voice spelling is a special case for alphanumeric input (see [[Alphanumeric Input]]). | Voice spelling is a special case for alphanumeric input (see [[Alphanumeric Input]]). | ||
| - | Due to the high acoustic confusability of the spoken letters of the alphabet, it's best to avoid dialog steps that require voice spelling (Lewis, 2011; Rolandi, 2006; Wright et al., 2002). | + | Due to the high acoustic confusability of the spoken letters of the alphabet, it's best to avoid dialog steps that require voice spelling ([[references#lewis2011|Lewis, 2011]]; [[references#rolandi2006|Rolandi, 2006]]; [[references#wright|Wright et al., 2002]]). |
| - | Some voice spelling modules accept words from the phonetic alphabet (e.g., alpha, bravo, charlie, delta, echo, foxtrot, golf, hotel, india, juliet, kilo, lima, mike, november, oscar, papa, quebec, romeo, sierra, tango, uniform, victor, whiskey, x-ray, yankee, and zulu) -- but you can't count on most callers knowing the entire phonetic alphabet (for a list of alternative words to consider when writing American English voice spelling alphabets, see Lewis, 2005). Also, if words other than those for letters are active, be sure to conduct grammar testing to make sure there are no unintended confusions (e.g., Lewis & Commarford, 2003, reported confusion between "juliet" and "period" when voice spelling short sentences). | + | Some voice spelling modules accept words from the phonetic alphabet (e.g., alpha, bravo, charlie, delta, echo, foxtrot, golf, hotel, india, juliet, kilo, lima, mike, november, oscar, papa, quebec, romeo, sierra, tango, uniform, victor, whiskey, x-ray, yankee, and zulu) -- but you can't count on most callers knowing the entire phonetic alphabet (for a list of alternative words to consider when writing American English voice spelling alphabets, see [[references#lewis2005|Lewis, 2005]]). Also, if words other than those for letters are active, be sure to conduct grammar testing to make sure there are no unintended confusions (e.g., [[references# lewis2003|Lewis & Commarford, 2003]], reported confusion between "juliet" and "period" when voice spelling short sentences). |
| ==== References ==== | ==== References ==== | ||