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why_this_is_important [2018/06/13 00:35] amy_goodwin_hotmail.com created |
why_this_is_important [2019/08/08 10:52] (current) lisa.illgen_concentrix.com |
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| ====== Why This Is Important ====== | ====== Why This Is Important ====== | ||
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| - | If speech is a natural form of communication, then why is it so hard to use speech to communicate with machines? Because machines aren’t human, it isn't especially natural to use speech to communicate with them (Balentine, 2007). "The techniques for designing usable speech user interfaces are not obvious, and must be informed by a combination of critically interpreted scientific research and leading design practices" (Lewis, 2011). | + | If speech is a natural form of communication, then why is it so hard to use speech to communicate with machines? Because machines aren’t human, it isn't especially natural to use speech to communicate with them ([[references#balentine2007|Balentine, 2007]]). "The techniques for designing usable speech user interfaces are not obvious, and must be informed by a combination of critically interpreted scientific research and leading design practices" ([[references#lewis2011|Lewis, 2011]]). |
| And why is this important? Design matters. Good design leads to a positive relationships between companies and their customers. The negative consequences of poor design come in many flavors -- e.g., wasted time, frustration, anger -- all of which lead to damaged relationships. | And why is this important? Design matters. Good design leads to a positive relationships between companies and their customers. The negative consequences of poor design come in many flavors -- e.g., wasted time, frustration, anger -- all of which lead to damaged relationships. | ||
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| **References**\\ | **References**\\ | ||
| - | Balentine, B. (2007). It’s better to be a good machine than a bad person. Annapolis, MD: ICMI Press. | + | Balentine, B. (2007). [[https://www.amazon.com/Better-Good-Machine-Than-Person/dp/1932558098/ref=sr_1_fkmrnull_1?keywords=Bruce+balentine&qid=1556917061&s=gateway&sr=8-1-fkmrnull|It’s better to be a good machine than a bad person.]] Annapolis, MD: ICMI Press. |
| Lewis, J. R. (2011). Practical speech user interface design. Boca Raton, FL: CRC Press, Taylor & Francis Group. | Lewis, J. R. (2011). Practical speech user interface design. Boca Raton, FL: CRC Press, Taylor & Francis Group. | ||