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| ==== References ==== | ==== References ==== | ||
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| - | Nass, C., & Brave, S. (2005). Wired for speech: How voice activates and advances the human-computer relationship. Cambridge, MA: MIT Press. | + | {{anchor:miller1956:MIL1}}Miller, G. A. (1956). The magical number seven, plus or minus two: Some limits on our capacity for processing information. The Psychological Review, 63, 81-97. [[http://www2.psych.utoronto.ca/users/peterson/psy430s2001/Miller%20GA%20Magical%20Seven%20Psych%20Review%201955.pdf]] |
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| + | [[https://www.amazon.com/Man-Who-Lied-His-Laptop/dp/1617230049]] | ||
| - | Parkinson, F. (2012). Alphanumeric Confirmation & User Data. Presentation at SpeechTek 2012, available at http://www.speechtek.com/2012/Presentations.aspx (search for Parkinson in Session B102). | + | {{anchor:németh:NEM1}}Németh, G., Kiss, G., Zainkó, C., Olaszy, G., & Tóth, B. (2008). Speech generation in mobile phones. In D. Gardner-Bonneau & H. E. Blanchard (Eds.), Human factors and voice interactive systems (2nd ed.) (pp. 163–191). New York, NY: Springer. [[https://www.amazon.com/Factors-Interactive-Systems-Communication-Technology/dp/038725482X]] |
| - | Pieraccini, R. (2010). Continuous automated speech tuning and the return of statistical grammars. In W. Meisel (Ed.), Speech in the user interface: Lessons from experience (pp. 255–259). Victoria, Canada: TMA Associates. | + | {{anchor:north:NOR1}}North, A. C., Hargreaves, D. J., & McKendrick, J. (1999). Music and on-hold waiting time. British Journal of Psychology, 90, 161–164. [[https://doi.org/10.1348/000712699161215]] |
| - | Pieraccini, R. (2012). The voice in the machine: Building computers that understand speech. Cambridge, MA: MIT Press. | + | {{anchor:novick:NOV1}}Novick, D. G., Hansen, B., Sutton, S., & Marshall, C. R. (1999). Limiting factors of automated telephone dialogues. In D. Gardner-Bonneau (Ed.), Human factors and voice interactive systems (pp. 163–186). Boston, MA: Kluwer Academic Publishers. [[https://www.amazon.com/Factors-Interactive-International-Engineering-Computer/dp/0792384679]] |
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| - | Polkosky, M. D. (2002). Initial psychometric evaluation of the Pragmatic Rating Scale for Dialogues (Tech. Report 29.3634). Boca Raton, FL: IBM. | + | {{anchor:ostendorf:OST1}}Ostendorf, M., Kannan, A., Austin, S., Kimball, O., Schwartz, R., & Rohlicek, J. R. (1991). Integration of diverse recognition methodologies through reevaluation of n-best sentence hypotheses. In Proceedings of DARPA Workshop on Speech and Natural Language (pp. 83-87). Stroudsburg, PA: Association for Computational Linguistics. [[http://acl.ldc.upenn.edu/H/H91/H91-1013.pdf]] |
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| - | Polkosky, M. D. (2005b). What is speech usability, anyway? Speech Technology, 10(9), 22–25. | + | {{anchor:parkinson:PAR1}}Parkinson, F. (2012). Alphanumeric Confirmation & User Data. Presentation at SpeechTek 2012, available at [[http://www.speechtek.com/2012/Presentations.aspx]] (search for Parkinson in Session B102). |
| - | Polkosky, M. D. (2006). Respect: It’s not what you say, it’s how you say it. Speech Technology, 11(5), 16–21. | + | {{anchor:pieraccini2010:PIE1}}Pieraccini, R. (2010). Continuous automated speech tuning and the return of statistical grammars. In W. Meisel (Ed.), Speech in the user interface: Lessons from experience (pp. 255–259). Victoria, Canada: TMA Associates. [[https://www.amazon.com/Speech-User-Interface-Lessons-Experience/dp/1426926227]] |
| - | Polkosky, M. D. (2008). Machines as mediators: The challenge of technology for interpersonal communication theory and research. In E. Konjin (Ed.), Mediated interpersonal communication (pp. 34–57). New York, NY: Routledge. | + | {{anchor:pieraccini2012:PIE2}}Pieraccini, R. (2012). The voice in the machine: Building computers that understand speech. Cambridge, MA: MIT Press. [[https://www.amazon.com/Voice-Machine-Building-Computers-Understand/dp/0262533294]] |
| - | Polkosky, M. D., & Lewis, J. R. (2002). Effect of auditory waiting cues on time estimation in speech recognition telephony applications. International Journal of Human-Computer Interaction, 14, 423–446. | + | {{anchor:polkosky2001:POL1}}Polkosky, M. D. (2001). User preference for system processing tones (Tech. Rep. 29.3436). Raleigh, NC: IBM. [[https://www.researchgate.net/publication/240626208_User_Preference_for_Turntaking_Tones_2_Participant_Source_Issues_and_Additional_Data]] |
| - | Polkosky, M. D., & Lewis, J. R. (2003). Expanding the MOS: Development and psychometric evaluation of the MOS-R and MOS-X. International Journal of Speech Technology, 6, 161–182. | + | {{anchor:polkosky2002:POL2}}Polkosky, M. D. (2002). Initial psychometric evaluation of the Pragmatic Rating Scale for Dialogues (Tech. Report 29.3634). Boca Raton, FL: IBM. |
| - | Ramos, L. (1993). The effects of on-hold telephone music on the number of premature disconnections to a statewide protective services abuse hot line. Journal of Music Therapy, 30(2), 119–129. | + | {{anchor:polkosky2005a:POL3}}Polkosky, M. D. (2005a). Toward a social-cognitive psychology of speech technology: Affective responses to speech-based e-service. Unpublished doctoral dissertation, University of South Florida. [[https://scholarcommons.usf.edu/etd/819/]] |
| - | Reeves, B., & Nass, C. (2003). The media equation: How people treat computers, television, and new media like real people and places. Chicago, IL: University of Chicago Press. | + | {{anchor:polkosky2005b:POL4}}Polkosky, M. D. (2005b). What is speech usability, anyway? Speech Technology, 10(9), 22–25. [[https://www.speechtechmag.com/Articles/Editorial/Features/What-Is-Speech-Usability-Anyway-29601.aspx]] |
| - | Reinders, M., Dabholkar, P. A., & Frambach, R. T. (2008). Consequences of forcing consumers to use technology-based self-service. Journal of Service Research, 11(2), 107-123. | + | {{anchor:polkosky2006:POL5}}Polkosky, M. D. (2006). Respect: It’s not what you say, it’s how you say it. Speech Technology, 11(5), 16–21. [[https://www.speechtechmag.com/Articles/Editorial/Features/Ivy-League-IVR-29587.aspx]] |
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| - | Roberts, F., Francis, A. L., & Morgan, M. (2006). The interaction of inter-turn silence with prosodic cues in listener perceptions of “trouble” in conversation. Speech Communication, 48, 1079–1093. | + | {{anchor:polkoskyl2002:POL7}}Polkosky, M. D., & Lewis, J. R. (2002). Effect of auditory waiting cues on time estimation in speech recognition telephony applications. International Journal of Human-Computer Interaction, 14, 423–446. [[https://doi.org/10.1080/10447318.2002.9669128]] |
| - | Rolandi, W. (2003). When you don’t know what you don’t know. Speech Technology, 8(4), 28. | + | {{anchor:polkosky2003:POL8}}Polkosky, M. D., & Lewis, J. R. (2003). Expanding the MOS: Development and psychometric evaluation of the MOS-R and MOS-X. International Journal of Speech Technology, 6, 161–182. [[https://doi.org/10.1023/A:1022390615396]] |
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| - | Rolandi, W. (2004b). Rolandi's razor. Speech Technology, 9(4), 39. | + | {{anchor:reeves:REE1}}Reeves, B., & Nass, C. (2003). The media equation: How people treat computers, television, and new media like real people and places. Chicago, IL: University of Chicago Press. [[https://www.amazon.com/Equation-Reeves-Clifford-Language-Paperback/dp/B00E2RJ3GE]] |
| - | Rolandi, W. (2005). The impotence of being earnest. Speech Technology, 10(1), 22. | + | {{anchor:reinders:REI1}}Reinders, M., Dabholkar, P. A., & Frambach, R. T. (2008). Consequences of forcing consumers to use technology-based self-service. Journal of Service Research, 11(2), 107-123. [[https://doi.org/10.1177/1094670508324297]] |
| - | Rolandi, W. (2006). The alpha bail. Speech Technology, 11(1), 56. | + | {{anchor:resnick:RES1}}Resnick, M. & Sanchez, J. (2004). Effects of organizational scheme and labeling on task performance in product-centered and user-centered web sites. Human Factors, 46, 104-117. [[https://doi.org/10.1518/hfes.46.1.104.30390]] |
| - | Rolandi, W. (2007a). Aligning customer and company goals through VUI. Speech Technology, 12(2), 6. | + | {{anchor:roberts:ROB1}}Roberts, F., Francis, A. L., & Morgan, M. (2006). The interaction of inter-turn silence with prosodic cues in listener perceptions of “trouble” in conversation. Speech Communication, 48, 1079–1093. [[https://doi.org/10.1016/j.specom.2006.02.001]] |
| - | Rolandi, W. (2007b). The pains of main are plainly VUI’s bane. Speech Technology, 12(1), 6. | + | {{anchor:rolandi2003:ROL1}}Rolandi, W. (2003). When you don’t know what you don’t know. Speech Technology, 8(4), 28. [[https://www.speechtechmag.com/Articles/Archives/The-Human-Factor/When-You-Dont-Know-When-You-Dont-Know-29821.aspx]] |
| - | Rolandi, W. (2007c). The persona craze nears an end. Speech Technology, 12(5), 9. | + | {{anchor:rolandi2004a:ROL2}}Rolandi, W. (2004a). Improving customer service with speech. Speech Technology, 9(5), 14. [[https://www.speechtechmag.com/Articles/Archives/The-Human-Factor/Improving-Customer-Service-with-Speech-31763.aspx]] |
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| - | Rosenfeld, R., Olsen, D., & Rudnicky, A. (2001). Universal speech interfaces. Interactions, 8(6), 34-44. | + | {{anchor:rolandi2005:ROL4}}Rolandi, W. (2005). The impotence of being earnest. Speech Technology, 10(1), 22. [[https://www.speechtechmag.com/Articles/Archives/The-Human-Factor/The-Impotence-of-Being-Earnest-29816.aspx]] |
| - | Sadowski, W. J. (2001). Capabilities and limitations of Wizard of Oz evaluations of speech user interfaces. In Proceedings of HCI International 2001: Usability evaluation and interface design (pp. 139–142). Mahwah, NJ: Lawrence Erlbaum. | + | {{anchor:rolandi2006:ROL5}}Rolandi, W. (2006). The alpha bail. Speech Technology, 11(1), 56. [[https://www.speechtechmag.com/Articles/Archives/The-Human-Factor/The-Alpha-Bail-30090.aspx]] |
| - | Sadowski, W. J., & Lewis, J. R. (2001). Usability evaluation of the IBM WebSphere “WebVoice” demo (Tech. Rep. 29.3387, available at drjim.0catch.com/vxmllive1-ral.pdf). West Palm Beach, FL: IBM Corp. | + | {{anchor:rolandi2007a:ROL6}}Rolandi, W. (2007a). Aligning customer and company goals through VUI. Speech Technology, 12(2), 6. [[https://www.speechtechmag.com/Articles/Archives/The-Human-Factor/Aligning-Customer-and-Company-Goals-Through-VUI-29800.aspx]] |
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| + | {{anchor:yagil:YAG1}}Yagil, D. (2001). Ingratiation and assertiveness in the service provider-customer dyad. Journal of Service Research, 3(4), 345–353. [[https://doi.org/10.1177/109467050134007]] | ||
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| + | {{anchor:yuschik:YUS1}}Yuschik, M. (2008). Silence locations and durations in dialog management. In D. Gardner-Bonneau & H. E. Blanchard (Eds.), Human factors and voice interactive systems, 2nd edition (pp. 231-253). New York, NY: Springer. [[https://www.amazon.com/Factors-Interactive-Systems-Communication-Technology/dp/038725482X]] | ||
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| + | {{anchor:zoltan-ford:ZOL1}}Zoltan-Ford, E. (1991). How to get people to say and type what computers can understand. International Journal of Man-Machine Studies, 34, 527–547. [[http://www.speech.kth.se/~edlund/bielefeld/references/zoltan-ford-1991.pdf]] | ||
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