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phrasing_menu_options [2018/08/21 11:30] 127.0.0.1 external edit |
phrasing_menu_options [2019/08/08 11:38] (current) lisa.illgen_concentrix.com Added Anchor Links |
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| **// Make menu items clear and distinct //**\\ | **// Make menu items clear and distinct //**\\ | ||
| - | This is the single most important rule for writing menus (Nairne, 2002; Resnick & Sanchez, 2004). It is way, way more important than the number of options. | + | This is the single most important rule for writing menus ([[references#nairne|Nairne, 2002]]; [[references#resnick|Resnick & Sanchez, 2004]]). It is way, way more important than the number of options. |
| ==== Clear ==== | ==== Clear ==== | ||
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| **// Taper when possible //**\\ | **// Taper when possible //**\\ | ||
| - | Tapering is the process of eventually dropping away words that would otherwise become repetitive in a system prompt that callers will hear often. Here is a good example of tapering from Cohen, Giangola, & Balogh, 2004: 213: | + | Tapering is the process of eventually dropping away words that would otherwise become repetitive in a system prompt that callers will hear often. Here is a good example of tapering from [[references#cohen|Cohen, Giangola, & Balogh, 2004]]: 213: |
| System: ...Now, what's the first company to add to your watch list? | System: ...Now, what's the first company to add to your watch list? | ||