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modality [2019/08/07 14:35] lisa.illgen_concentrix.com Added Anchor Links |
modality [2019/08/08 10:50] (current) lisa.illgen_concentrix.com |
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| * Funds transfers | * Funds transfers | ||
| * Travel destinations | * Travel destinations | ||
| - | * Callers are in a hands-busy or eyes-busy setting ([[references#HAL1|Halstead-Nussloch, 1989]]), | + | * Callers are in a hands-busy or eyes-busy setting ([[references#halstead-nussloch|Halstead-Nussloch, 1989]]), |
| - | * When they are mobile ([[references#NOV1|Novick et al., 1999]]) | + | * When they are mobile ([[references#novick|Novick et al., 1999]]) |
| * Some job-related tools | * Some job-related tools | ||
| Avoid using a speech-only IVR when: | Avoid using a speech-only IVR when: | ||