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modality [2018/06/13 00:50] amy_goodwin_hotmail.com created |
modality [2019/08/08 10:50] (current) lisa.illgen_concentrix.com |
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| Line 9: | Line 9: | ||
| * Funds transfers | * Funds transfers | ||
| * Travel destinations | * Travel destinations | ||
| - | * Callers are in a hands-busy or eyes-busy setting (Halstead-Nussloch, 1989), | + | * Callers are in a hands-busy or eyes-busy setting ([[references#halstead-nussloch|Halstead-Nussloch, 1989]]), |
| - | * When they are mobile (Novick et al., 1999) | + | * When they are mobile ([[references#novick|Novick et al., 1999]]) |
| * Some job-related tools | * Some job-related tools | ||
| - | |||
| Avoid using a speech-only IVR when: | Avoid using a speech-only IVR when: | ||
| * The task requires graphics or other visual aids | * The task requires graphics or other visual aids | ||
| - | * How to dance | + | * How to dance |
| * How to assemble something | * How to assemble something | ||
| * The environment of use will be extremely noisy | * The environment of use will be extremely noisy | ||