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how_many_reprompts [2018/06/18 15:04] miket_forty7ronin.com created |
how_many_reprompts [2019/08/08 11:52] (current) lisa.illgen_concentrix.com Added Anchor Links |
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| === How many reprompts=== | === How many reprompts=== | ||
| **// Give callers two to three attempts at each question //**\\ | **// Give callers two to three attempts at each question //**\\ | ||
| - | The typical current practice is to give callers two to three attempts at a dialog step -- in other words, to offer one to two progressively more directed reprompts (Rolandi, 2004a). | + | The typical current practice is to give callers two to three attempts at a dialog step -- in other words, to offer one to two progressively more directed reprompts ([[references#rolandi2004a|Rolandi, 2004a]]). |
| There is no published research that we know of on this practice, but it seems reasonable. | There is no published research that we know of on this practice, but it seems reasonable. | ||