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glossary [2018/08/21 11:30] 127.0.0.1 external edit |
glossary [2019/06/20 15:32] (current) testacct |
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| === Turn-taking === | === Turn-taking === | ||
| Refers to a communication structure in which two parties (the IVR and the caller) take turns speaking. The IVR asks a question or presents a menu, and pauses, alerting the caller that it is her turn to speak. The caller in turns responds, and so the turn-taking continues. | Refers to a communication structure in which two parties (the IVR and the caller) take turns speaking. The IVR asks a question or presents a menu, and pauses, alerting the caller that it is her turn to speak. The caller in turns responds, and so the turn-taking continues. | ||
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