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glossary [2018/06/22 09:36] miket_forty7ronin.com Created and formatted |
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| === Turn-taking === | === Turn-taking === | ||
| Refers to a communication structure in which two parties (the IVR and the caller) take turns speaking. The IVR asks a question or presents a menu, and pauses, alerting the caller that it is her turn to speak. The caller in turns responds, and so the turn-taking continues. | Refers to a communication structure in which two parties (the IVR and the caller) take turns speaking. The IVR asks a question or presents a menu, and pauses, alerting the caller that it is her turn to speak. The caller in turns responds, and so the turn-taking continues. | ||
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