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dtmf_keys_common_usage [2018/08/21 11:30] 127.0.0.1 external edit |
dtmf_keys_common_usage [2019/08/08 12:32] (current) lisa.illgen_concentrix.com Added Anchor Links |
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| **// Be consistent within the IVR //**\\ | **// Be consistent within the IVR //**\\ | ||
| - | It is important to be consistent within a given application. It's common to use pound (#) and star (*) for global commands because they aren't usually used in any other type of entry. A recommended usage is # to skip or repeat, and * return to previous menu or to cancel input (Lewis, 2011). Other usage observed is # for main menu and star for repeat. Whatever you do, however, be consistent to as great an extent as possible, within the IVR, within the brand, within the company, and within the industry. | + | It is important to be consistent within a given application. It's common to use pound (#) and star (*) for global commands because they aren't usually used in any other type of entry. A recommended usage is # to skip or repeat, and * return to previous menu or to cancel input ([[references#lewis2011|Lewis, 2011]]). Other usage observed is # for main menu and star for repeat. Whatever you do, however, be consistent to as great an extent as possible, within the IVR, within the brand, within the company, and within the industry. |
| **// Using pound as an input terminator //**\\ | **// Using pound as an input terminator //**\\ | ||