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different_kinds_of_prompts [2018/06/18 14:34] miket_forty7ronin.com Created and formatted |
different_kinds_of_prompts [2018/08/21 11:30] (current) |
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| * // System: My mistake. Please say your nine digit account number. The number can be found at the bottom of your billing statement. // | * // System: My mistake. Please say your nine digit account number. The number can be found at the bottom of your billing statement. // | ||
| - | Reprompts can be conceptualized in terms of number of levels. The aforementioned example is an example of a "first" level reprompt -- in other words, it is the first time the caller has been reprompted. A properly constructed ''second'' level reprompt -- the second time a caller is reprompted for the same initial prompt -- would offer additional support for the caller. Often, this might be DTMF input as an alternative to ASR input: | + | Reprompts can be conceptualized in terms of number of levels. The aforementioned example is an example of a "first" level reprompt -- in other words, it is the first time the caller has been reprompted. A properly constructed "second" level reprompt -- the second time a caller is reprompted for the same initial prompt -- would offer additional support for the caller. Often, this might be DTMF input as an alternative to ASR input: |
| * // System: Say your account number. // | * // System: Say your account number. // | ||