Crispin Reedy – President

Crispin Reedy is a Voice User Experience designer and usability professional at Versay Solutions. Previously she was with eLoyalty, SpeechCycle, and InterVoice. She has over 15 years of front-line design, speech usability, and tuning experience across a variety of industries, including financial, telecommunications, health care and transportation.   She is especially interested in what other disciplines can bring to Voice Interaction Design, and how we can best leverage real-world data to make good design decisions. She has frequently spoken at SpeechTEK, is a member of UXPA and IxDA, and is currently serving as President of AVIxD. She can be followed on Twitter at crispinTX.

Kristi Goss – Vice-President

Kristie is a Human Factors Consultant at Convergys.  She holds a Master of Science in Computer Science from Auburn University, where she studied human centered computing under the guidance of Dr. Juan Gilbert, a prominent member of the Speech community.  Kristie has worked on speech applications for numerous clients, performed copious usability studies, and is a co-inventor on a patent, “Method and System for Creating Natural Language Understanding Grammars”.  She’s been working in this industry since 2004 and has presented multiple talks at SpeechTEK conferences.

Amy Goodwin – Treasurer

Leslie Walker – Secretary

Leslie Carroll Walker is a Senior Manager of Client Services at Concentrix. She’s responsible for a team of designers and QA testers, and for ensuring that her team delivers the self-service and customer experience value promised to clients during the sales process. Her background includes over 20 years of VUI design, with emphasis on IVR. Over the last few years, her work has branched out from traditional DTMF, voice, and “How can I help you?” experiences into fully platform-wide conversational for voice and for chat, with exposure to Omilia, Amazon, Google, and Nuance tools and platforms. She joined the ACIxD board in 2019 as Secretary, and can be followed on Twitter @LeslieCWalkerCX.

Shelley Moore – Director

Nearly 20 years IVR technology experience.  Currently a Senior Engineer at Verizon Enterprise Solutions – Professional Services.  Extensive experience in all facets of voice user interface design that includes; requirements gathering and analysis, dialogue and call flow design, persona definition, tuning analysis, voice talent coaching, and usability / WOZ testing. Specialties: Financial, healthcare, logistics, utilities and wireless technologies. Prior work experience includes; 8+ years Senior User Interface Designer, including 2 years as a dedicated Speech Analyst.  Other IVR related positions, Business Analyst,  Sales Support Manager, and Outbound Notifications Product Manager. Certification in CPR and First Aid through the American Red Cross Heartland Chapter and an active blood and platelet donor. Rare blood match for babies and youth chemo patients, platelet donor for 12 years.  Personal:  Married to Jim for 27 years, one son Jacob who is 11 years old.   Charities:  Nebraska Children’s Home Society, Red Cross, Siena/Francis House, Lab Rescue Oklahoma and the Nebraska Humane Society.

Dawn Harpster  – Director

Dawn Harpster has a Bachelor’s degree in Applied Psychology and has been an interaction designer since 1997. She began her career in broadcast television as a studio engineer and has worked as a writer/producer in corporate television, a sound engineer, a camera woman, and a roadie. Dawn is passionate about leveraging back-end customer information to create efficient and satisfying user experiences, “design is psychology, we’re attempting to elicit a response from a user, how we ask a question is equally important to what we are asking.” Dawn is currently employed at PTP Inc, and lives in Omaha, Nebraska.

Helen Vanscoy- Director

Helen has been working as a user interface designer and usability engineer in the Speech and IVR industry since 1996.  A linguist by education, Helen is fully bilingual in English and Spanish, with working knowledge of other European languages.  She has served as the lead designer on large-scale IVR projects in a variety of dialects of English, Spanish, French, Italian, and German. She has been co-chair and contributor to the AVIxD design standards wiki since its inception in 2011.  Helen is currently Director of User Experience at Performance Technology Partners in San Francisco, California.

Mark Smolensky – Director

Mark Smolensky is a Principle Member of Technical Staff with AT&T. He is responsible for providing user experience strategic and technical direction and leadership to clients, conducting user research on the design of speech-enabled multimodal, and graphical applications interfaces for internal AT&T and external enterprise clients, and designing speech-enabled application logic. He has been involved in voice user interface design since 1986. He is the author of Human Factors in Air Traffic Control (1998), has authored dozens of human factors papers, and in 2012 was voted on to the board of the Association of Voice Interaction Design as Vice-President. Dr. Smolensky holds a Ph.D. in Human Factors Psychology (Human Computer Interaction) and a Ph.D. in Industrial-Organizational Psychology.

Jamey White – Director