Brown Bags continue!
Please join us on Tue, November 7, 2017 at 12:00 PM – 1:00 PM EDT when our Brown Bag Session will be presented by
Brooke Hawkins Content Designer at Nuance Communications
Parlay your VUI experience into ChatBot design
Many designers in the AVIxD community come from voice design backgrounds, and may be interested in dipping their toes into the world of chatbot/virtual assistant design. As a recent transplant from the IVR world to the chatbot design world, I’ve seen what incredible similarities there are between mediums, as well as core differences in thinking about content design for text-based conversations. I’ll share the core design principles of designing for text-based conversations, how they differ from best practices for designing for voice as a medium, and what tools voice designers can start using to build chat experiences. I’ll also briefly cover the future of chatbot design and some interesting multi-modal examples I’ve seen from things like Echo Show. Attendees can expect to learn how their voice design skills directly translate to designing multi-modal conversational experiences, as well as opportunities for designing for mediums that will necessitate core skills across both mediums.
More about Brooke
Brooke Hawkins is a Content Designer at Nuance, with years of experience designing conversational experiences for Fortune 500 clients and healthcare institutions. Some of Brooke’s design experience includes designing virtual assistants via web and SMS, creating interactive healthcare solutions to activate patients in their health, and writing content for the intro to VUI course at CareerFoundry. Brooke speaks regularly on conversational design, and has presented at the IA Summit in 2017 on the principles of voice user interface design. You can follow more of her work at: brookehawkins.com.
Please register for the event on EventBrite: https://www.eventbrite.com/e/parlay-your-vui-experience-into-chatbot-design-tickets-38655883789
Previous Events
Please join us on Tue, July 11, 2017 at 12:00 PM – 1:00 PM EDT when our Brown Bag Session will be presented by
David Attwater, Senior Scientist at EIG, Inc.
Hanging Out with Alexa
In this talk we will present some results from a small sample preliminary study of Alexa in people’s homes with real tasks and talk about what works, what doesn’t and what user’s perceive as useful. We will highlight Alexa’s current strengths and limitations with specific reference to the way that people actually try to use the user interface. We’ll also discuss the general problems with design of natural spoken user-interfaces which support open-ended interactions in a limited domain which would apply to other home assistant products such as Google Home etc.
More about David
David has over 20 years’ experience researching and designing spoken user interfaces in the UK, US, Europe and Africa. He joined EIG in 2003 with responsibilities for user interface usability, design, research and development. David also manages the EIG UK Office. Before joining EIG he was head of the spoken dialog research team at the British Telecom Research Labs. David has several international patents pending and numerous publications. He holds two engineering degrees from the University of York, UK. Amongst David’s specific areas of expertise are applications using statistical language models, very large data driven applications, and Wizard of Oz usability testing on live traffic. He also has extensive experience in speech corpus collection and annotation management.
Please register for the event on EventBrite: https://www.eventbrite.com/e/hanging-out-with-alexa-tickets-34701771934
