==== Alert callers to transfers ====
When appropriate, provide information to callers alerting them that they are going to be transferred to an external "link" such as an agent. As with any message to a caller, try to be as concise as possible while still being as informative as required. For example:

    * // Please hold for the next available agent. //
​    * // Let me get someone to help with that order ... please hold. //